Customer Support Guide
Welcome to the Customer Support Guide for HENDOLY! We are here to provide you with the best support possible for all your massage tool needs. Whether you have questions about our products, need assistance with an order, or require help with returns or exchanges, we've got you covered.
Contact Information:
If you need to get in touch with us, here is our contact information:
Trade name: HENDOLY
Phone number: +447532794700
Email: contact@hendoly.com
Physical address: HINDIN LTD, 128 City Road, London EC1V 2NX, United Kingdom
Product Inquiries:
If you have any questions about our massage tools, our team of product experts is ready to assist you. We can provide detailed information about the features, benefits, and usage of our products. Feel free to reach out to us via phone or email, and we will be happy to help you make an informed decision.
Order Assistance:
If you need assistance with an order, whether it's tracking the shipment or making changes to your order details, we are here to assist you. Please provide us with your order number, and we will promptly address your concerns. We strive to ensure a smooth and hassle-free ordering experience for all our customers.
Returns and Exchanges:
If you need to return or exchange a product, we have a 30-day return policy in place. To initiate a return, please contact us via email at contact@hendoly.com. We will provide you with a return shipping label and instructions on how to proceed. Please ensure that the item is in its original condition, unused, and with all tags and packaging intact. Exceptions may apply for certain items, such as perishable goods, custom products, and personal care goods.
Shipping Information:
Once you have placed an order, please allow 3-7 business days for processing and production time before your order is shipped out. The average transit times for delivery are 10-24 business days for the United States and 20-35 business days for international orders. Please note that delivery times may vary due to circumstances beyond our control, such as natural disasters or holidays. If you need to cancel an order or update your shipping address, please contact us as soon as possible.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right by providing a replacement or refund. Please provide us with your order number and a picture of the damaged product for our reference.
Additional Questions:
If you have any other questions or concerns that have not been addressed in this guide, please feel free to contact us. We are committed to providing excellent customer support and will do our best to assist you within 24 hours.
Thank you for choosing HENDOLY for your massage tool needs. We appreciate your business and look forward to serving you!