FAQs

What products does Hendoly offer?

We sell Retro Gaming Cassettes and Retro Handheld Video Game Consoles.

How can I contact Hendoly?

Email us at contact@hendoly.com. We respond within 24 hours.

When will my order ship?

Orders are processed within 1–2 business days before shipping.

How long does shipping take?

Estimated delivery:

  • US & Canada: 5–12 days
  • UAE: 5–12 days
  • Australia & New Zealand: 7–12 days
  • UK & Europe: 5–12 days
  • Latin America & Africa: 10–25 days
  • Other Countries: 14–30 days
  • Busy Seasons: 20–40 days

Can I cancel my order?

Yes! Cancel within 24 hours of purchase. Email us at contact@hendoly.com with "CANCEL" in the subject.

What if I entered the wrong address?

Reply to your confirmation email within 24 hours to correct it.

What happens if my item arrives damaged?

Contact us at contact@hendoly.com with your order number and a photo of the damaged item. We'll replace it free.

What if I still have questions?

Email us, and we'll help resolve your concerns quickly!

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