FAQs

1. What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and beauty products, cannot be returned. For more information, please refer to our Refund Policy.

2. How long does shipping take?

On average, transit times to the United States are 7-12 business days, while international shipping takes approximately 8 - 15 business days. Please note that there may be circumstances and delays that are out of our control, such as natural disasters or holidays. While we strive to deliver your order on time, we cannot guarantee the exact delivery time. For more details, please refer to our Shipping Policy.

3. Can I cancel my order?

You are able to cancel your order within 24 hours after creating it with no penalty. If the item has already shipped, please contact us immediately, and we will assist you accordingly.

4. What should I do if I entered the wrong address?

If you have entered an incorrect address, please reply to your order confirmation email with the correct information. Notify us immediately, and we will do our best to correct the address within 24 hours.

5. What should I do if my item arrived damaged?

If your item arrives damaged, please contact us with your order number and a picture of the damaged product. We will be happy to send you a replacement free of charge.

6. Do you offer exchanges?

The fastest way to ensure you get the product you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. How can I contact customer support?

If you have any unanswered questions or need further assistance, please feel free to contact our customer support team. We strive to respond to all inquiries within 24 hours.

8. Do you ship internationally?

Yes, we offer international shipping. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer. For more information, please refer to our Shipping Policy.